SHIPPING POLICY

We do our best to process all orders within 1 to 2 business days. Please keep in mind that during the holidays season, processing and shipment times may take longer. If you have any questions or concerns about your order or package, please contact us at (904) 662-1717 or cs@sunrisesurfshop.com.

We offer free standard shipping on orders over $75!

Orders under $75 will have a $5 flat rate shipping fee applied at checkout.

SHIPPING HOLIDAYS

We are closed and will not be processing, shipping or delivering on:

New Year's Eve
New Year's Day
Martin Luther King, Jr. Day
Presidents' Day
Easter Weekend
Memorial Day
Independence Day
Labor Day
Thanksgiving Weekend
Christmas Weekend

Additional Shipping Holidays for those with PO/APO and FPO addresses:
Columbus Day
Veterans' Day

FAQ

How much do you charge for shipping?
When will my order ship?
Once my order is placed, how long will it take to arrive?
Do you offer expedited or international shipping?
Do you ship to P.O. boxes or military APO/FPO addresses?
How can I track my package?
Can I pick up my order in the store?
How can I change my shipping address or order after my order has been placed?
What can I do if my package is lost or stolen?

How much do you charge for shipping?

Standard Shipping is a flat rate of $5, and orders over $75 qualify for free standard shipping. Orders are typically shipped within 1 to 2 business days and arrive in 2 to 7 business days. 

When will my order ship?

Orders typically take 1 to 2 business days to be processed and prepared for shipment. You will receive an email with tracking information when your order has been shipped.

Weekends and holidays are excluded from processing times. 

Once my order is placed, how long will it take to arrive?

Please allow 1 to 2 business days for your order to be processed. Afterward, your order will arrive in 2 to 7 business days (excluding holidays). Delivery to areas outside the contiguous U.S. may take up to 14 business days. Delivery time to APO/FPO and P.O. boxes varies and can take longer than the standard (2 to 7 business days) shipping time. Unfortunately, we do not offer expedited or international shipping.

Do you offer expedited or international shipping?

Unfortunately, we currently do not offer expedited or international shipping. 

Do you ship to P.O. boxes or military APO/FPO addresses?

Yes! We ship to APO/FPO and P.O. boxes with standard shipping for $5, and orders over $75 qualify for free standard shipping. Delivery time to APO/FPO and P.O. boxes varies and is generally longer than our standard (2 to 7 business day) shipping time.

How can I track my package?

Once your order has shipped, you will be emailed a tracking number. You can view the progress by clicking the link in your email or tracking your package at www.fedex.com.

Can I pick up my order in the store?

Unfortunately, we currently do not offer in-store pick up.

How can I change my shipping address or order after my order has been placed?

If you need to change your shipping address or order, please call us as soon as possible at (904) 662-1717. Once your package has shipped, we can no longer make changes to your order/package.

What can I do if my package is lost or stolen?

We are happy to help! If your package appears to be lost or stolen, please contact our customer service team at (904) 662-1717 or email us at cs@sunrisesurfshop.com